Call when a heat pump fault interrupts needed heating or cooling. Identify the operating mode, backup heat arrangement, and the conditions inside the property.
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Emergency Heat Pumps
Heat pumps serve more than one seasonal role, so an urgent fault needs context. We discuss the symptoms and available service, assess the connected equipment, and explain the repair or follow-up work required for the affected mode.
Have the operating mode, thermostat messages, equipment information, and indoor conditions ready.
A plan for your property
Clarify whether heating, cooling, or both are affected.
Review thermostat behaviour and reported messages.
Investigate the connected indoor and outdoor system.
Explain repair requirements and any parts dependency.
How it works
Explain the failure and indoor conditions.
Arrange access and the service response.
Review the relevant equipment and controls.
Discuss the proposed repair and follow-up.
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Plan your project
If your project needs a larger investment, review the available financing information and current provider terms.
Helpful answers
Find answers about emergency heat pumps, including costs, the work involved, and decisions to make before booking.
Have another question? We are here to help.
Ask about emergency heat pumpsSome operating changes can relate to system controls or normal defrost behaviour, while others indicate a fault. Persistent loss of heat needs assessment. Describe the duration and indoor conditions so the issue can be evaluated in context.
That depends on the equipment and installed backup system. Follow the manufacturer’s instructions and ask for guidance specific to your arrangement. Do not assume the setting is appropriate for every heat pump or that it resolves the original fault.
Do not assume every system has the same backup arrangement. Describe your controls and equipment when calling. The estimate needs to identify the equipment or areas included, access, labor, parts, and any separate work. A broad national figure would not reliably price this particular scope. Ask for the assessment charge and a written proposal before authorizing work.
See our financing partner’s current options and review eligibility and terms.
Clarify whether heating, cooling, or both are affected. Review thermostat behaviour and reported messages. Investigate the connected indoor and outdoor system. Explain repair requirements and any parts dependency. The written scope should identify the agreed tasks and any separate work before it starts.
Have the operating mode, thermostat messages, equipment information, and indoor conditions ready. Share relevant records and observations when requesting service, and mention access restrictions or other work taking place. You do not need to diagnose the equipment yourself. The team can confirm what else is needed to plan the assessment.
Let’s talk about emergency heat pumps
Call when a heat pump fault interrupts needed heating or cooling. Identify the operating mode, backup heat arrangement, and the conditions inside the property.
For urgent service, call to confirm availability780-454-1245
For non-immediate follow-up. Call to discuss urgent service; this form is not an emergency response channel.
Local service
Check whether we serve your community. Your postal code helps us confirm coverage.
Answer 4 quick questions about your heating or cooling system. See whether to start with a repair or compare replacement options. A technician will confirm the right approach in person.
Tap one to continue.
A best guess is fine. It's often on a sticker on the unit. Tap one to continue.
Tap one to continue.
Pick all that apply.
This is a guide based on your answers, not a diagnosis. A technician confirms everything in person.
We'll call to confirm a time. Your answers come with this request, so you won't have to repeat them.
Your request and assessment answers have been received. Our team will contact you to discuss your visit and next steps.
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